How do I claim a promotion?
To claim a promotion, you must first log into your account and visit the dedicated promotions section. Browse the available offers, select the one that suits your playstyle, and carefully read the specific terms. Most offers require you to click an 'Opt-in' button before making a deposit or placing a wager to ensure the bonus is correctly tracked.
Why was a promotion not applied to my deposit?
The most common reason is forgetting to opt-in to the offer before the deposit was made. Other reasons include using a payment method that is excluded from that specific promotion or not meeting the identity verification requirements. Always check the 'Terms' link within the offer to confirm eligibility criteria.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated in the terms of the offer. Activating a new promotion while another is still active may result in the first one being voided. Check the specific terms for each offer to see if they are compatible or if you must complete one before starting another.
Where do I check the terms for a specific promotion?
Every active promotion displayed in your account has its own dedicated terms link. Clicking this link will provide the legally binding details, including wagering requirements and eligible games. For general site-wide rules, you can also visit our main Terms page via the footer menu.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile browsers and the official app. The claiming process is identical: log in, navigate to the promotions menu, and opt-in to your chosen offer. Your progress and bonus balance will sync across all your registered devices in real-time.
What happens if I forget to opt in?
If you make a deposit or place a bet without opting in first, the activity usually will not count toward the promotion. We cannot retroactively apply bonuses to past actions. We recommend always checking the promotions tab first whenever you fund your account.
Can I cancel an active promotion?
Depending on the offer, you may be able to cancel a bonus through your account settings or by contacting support. However, cancelling a bonus often results in the loss of any winnings generated from that bonus. Please review the terms carefully before requesting a cancellation.
How do I find out when new promotions are released?
New offers are added regularly to the account promotions section. You can also stay updated by checking your account notifications or opting into communication preferences during registration. The promotions page in your account is the most reliable source for the latest available bonuses.