parimatch
Introduction and Scope
Welcome to the Privacy Policy of Parimatch. This document outlines how we handle personal data for our users residing in the Philippines. By using our services, you agree to the practices described herein.
This policy applies solely to our platform and services. It does not extend to third-party websites, external links, or services you may visit after leaving our site. We encourage you to review the privacy policies of any external site you interact with.
Personal Information We Collect
To provide a secure and compliant gaming environment, we collect the following categories of information:
Account and Identity Data
We collect basic identification details to create and manage your account, ensuring each user has a unique identity.
Verification Documents
To comply with regulatory requirements, we may request official government identification to verify your legal name, date of birth, and residence.
Payment Data
We collect necessary transaction details to process your deposits and withdrawals securely via our partner payment providers.
Gaming and Transaction Activity
Records of your bets, wins, losses, and account transactions are maintained to manage your balance and analyze gaming patterns for security purposes.
Technical Data
Information regarding your device, browser type, IP address, and operating system is collected to optimize performance and detect suspicious access.
Support Communications
Records of your interactions with our support team are stored to resolve queries and improve our service quality.
How We Collect Data
We gather information through three primary channels:
- Directly from you: When you register an account, complete KYC verification, or contact support.
- Automatically: Via cookies and similar technologies when you navigate our website or use our mobile applications.
- From partner service providers: Through secure integrations with identity verification and payment processing partners.
Why We Use Data
Your data is processed for specific, legitimate purposes:
- Account Management: Creating and maintaining your user profile.
- Financial Transactions: Processing PHP deposits and withdrawals.
- Compliance: Verifying that users are of legal age and identifying their residency.
- Security: Detecting fraud, preventing multi-accounting, and protecting against cyber threats.
- Personalization: Tailoring the user interface and content to your preferences.
- Legal Obligations: Fulfilling reporting requirements applicable to gambling operators in the Philippines.
- Marketing: Sending promotional updates only if you have explicitly opted in.
When We Share Data
We do not sell your personal data to third parties. We only share information when necessary:
- Service Providers: With trusted partners who provide payment processing, identity verification, and technical infrastructure.
- Legal Authorities: When required to do so by law, court order, or to comply with regulatory requests.
- Internal Security: Within our organization on a need-to-know basis to maintain platform integrity.
How We Protect Data
We employ robust technical and organizational measures to safeguard your information:
- Encryption: Use of industry-standard encryption protocols for data in transit.
- Access Control: Strict internal permissions to ensure only authorized personnel can access sensitive data.
- Isolation: Payment-sensitive information is handled through isolated, secure environments.
- Monitoring: Continuous monitoring of our systems to detect and respond to potential security breaches.
Cookies and Tracking
We use cookies to enhance your browsing experience and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.
Your Rights
Depending on your residency, you have several rights regarding your data:
- Access and Correction: You may request a copy of your data or correct inaccuracies.
- Deletion and Portability: You may request the erasure of your data or ask for it to be transferred.
- Objection and Withdrawal: You can object to specific processing activities or withdraw your consent for marketing.
To exercise these rights, please contact our support team via the channels available on this site. Please note that even after an account is closed, we must retain certain transaction and identity data as required by anti-money laundering and gambling regulations.
How Long We Retain Data
We retain your personal information for as long as your account remains active. Once an account is closed, we keep the data only for the duration required by applicable law in the Philippines to meet legal, auditing, and regulatory obligations.
Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and void any winnings. Parents or guardians who believe a minor is using our platform should report this immediately through our support channels.
Cross-Border Transfers
Some of our technical and service providers operate outside the Philippines. In such cases, your data may be transferred to these jurisdictions. We ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page to stay informed of any changes.
Contact Us
If you have any questions or concerns regarding your privacy or the processing of your personal data, please reach out to us through our official Support Page.